Xinuos Enterprise global support is uniquely designed to provide the highest level of customer support for business critical operations. As an enterprise customer, you’ll receive superior level of personalized support – day or night – from a team of experienced support professionals who work closely with your in-house support staff to provide fast, accurate response and resolution to all of your support issues.
With Enterprise support, you have access to a dedicated Technical Account Manager, as well as a dedicated 24x7-support infrastructure. In addition, you will receive continuous 24x7 engineering support on all Severity 1 issues, with guaranteed problem resolution response times. All contracts are customized, thereby offering the flexibility and scalability you need to meet your business requirements.
- Dedicated Technical Account Manager
- Support is available 24 hours a day, 7 days a week
- Defined support and engineering escalation response time
- Continuous engineering escalation's effort on severity 1 issues
- Individualized and customized contracts
- Access to dedicated web site uniquely designed specifically for the enterprise customer
- Access to knowledge base created and maintained by Xinuos Support Engineers
- Notification service of new technical information and patches
- Powerful personalized online web resources
- Status reports
For more information, contact your local Xinuos sales representative.